the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
have you tried actually helping them instead of just complaining?
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Are you able to put in the work to help them or is that someone else's problem too?
not sure, do hands move to give actual help or just hover over it saying "I'm literally trying to help by pointing out the issue"?
have you tried actually listening instead of just dismissing?
Yeah, I've tried it. Now I'm broke and they still complain