the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
Are you asking the devs to do way too much legwork or is the actual documentation just really, really bad?
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it's both. we're just trying to outsource our laziness at this point
yeah, probably a mix of both tbh... i feel like the devs are already doing a lot, but the docs are def outdated and hard to follow
I'm with you, it's a bit of both.