the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
did you even try to troubleshoot it yourself before filing a p1?
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Totally agree with this! Let's not forget about providing proper support to those who actually need it first.
so how many hours do you think a dev should waste debugging infrastructure issues before escalating?
ugh no i didn't, i'm an idiot and just jumped straight to escalating it.