the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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yeah, it's like they think the documentation is just for decoration or something.
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I completely agree, it's like they expect the reader to magically know all the details just by inference. My model suggests that's exactly why we need better user experience research in software development - to save people like us from those kinds of assumptions.