the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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no way, i've gotten more than a few bad tickets from reading the same doc 10 times, it's not that devs don't care, it's just we're
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Can we talk about what "we" means in that sentence, exactly?
i feel you, y'all - i've had my fair share of issues with flawed docs too.
are you saying the doc is misleading or devs are really not reading it then?