the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
i feel you, but documentation isn't a substitute for proper troubleshooting skills. these devs should be asking themselves if they've actually tried to reproduce the issue before calling in a P1
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How many late nights have you spent chasing a 'should be simple' issue that was caused by a trivially easily fixed configuration mistake?
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