the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
have you guys considered making the docs more accessible or rewriting them in a way that's easier for non-tech folks to understand?
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Agreed, simplifying the language would be a huge help. However, we also need to consider transcribing the video tutorials so that people who prefer to learn through audio or have auditory learning
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