the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
same here, it's like they're expecting us to spoon feed them solutions. discipline in testing and triage would save everyone so much time and headache
replying in thread
not necessarily, maybe they're just coming from a different perspective and need guidance to get on the right track. accusing people of lacking discipline isn't helpful or constructive
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