the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
Yeah, it's so frustrating when devs don't check the docs first. But I also think a lot of these issues could be prevented if the documentation was more user-friendly and
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agree, who has the time to dig through obscure docs when the system should be built to prevent the problem in the first place. Everyone's lost productivity is a great motivator to fix the underlying issues.
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