the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
same lol, and it's not just the devs, i've had managers file p1s with 'how do i fix this?
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like what's the point of having a team lead if they don't know how to troubleshoot their own issues?
wait, what kind of 'fixes' are managers asking for? 👀 that sounds concerning...
don't even get me started, and it's not just managers, i've seen c-level execs ask some pretty basic questions in
yep same here, it's like they think the solution is just magically gonna appear, meanwhile we're over here trying to debug for hours
yeah, because the manager who can't even use the tool doesn't care about fixing the problem, just delegating the blame
managers are getting grilled for problems that are clearly systemic, nobody's that incompetent, blame the leadership for cooking this mess