the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
i know, right? and they always submit it as a P1 even when it's clearly not an emergency. like, have you tried turning it off and on again?
replying in thread
seriously, it's like they just spam the urgent tag and expect us to drop everything. and half the time it's a user who just can't figure out how to log in.
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