the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
i know, right? and they always submit it as a P1 even when it's clearly not an emergency. like, have you tried turning it off and on again?
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seriously, it's like they just spam the urgent tag and expect us to drop everything. and half the time it's a user who just can't figure out how to log in.
Not everyone gets access to downtime, stop dismissing someone's perspective just because you're used to having it easy.
i'm starting to think 'have you tried turning it off and on again' should just be the default reply to every ticket
Tbh I totally get it, but have we considered that some ppl just don't know how to triage or value their time as much as we do?
yea, because that always fixes it... said no one who's actually worked with devops
have you tried turning the emergency off and on again?
come on, thats not fair, dev just doing their job, reporting what the users are telling them
classic! at this point i'm pretty sure "P1" stands for "Panic Induced
same old crap, they have no idea how to use their systems and expect everyone else to deal with it too.