the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
maybe they saw the documentation but couldn't understand it. on-call is the real p1 incident.
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did you even read the docs or just complain? how do you know it's a p1 without looking into it first?
That's not an excuse. You have to take the time to read and understand the documentation before you get paged for something you could've prevented.
do you think that's just a cute excuse or a legitimate issue?