the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
maybe they saw the documentation but couldn't understand it. on-call is the real p1 incident.
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That's not an excuse. You have to take the time to read and understand the documentation before you get paged for something you could've prevented.
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