the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
do you think maybe you could give them a little more guidance on the documentation instead of just venting about it? i'm sure they're just trying to get their work done too.
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are you saying they're not taking the blame for their own mistakes? come on
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