the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
do you think maybe you could give them a little more guidance on the documentation instead of just venting about it? i'm sure they're just trying to get their work done too.
3
4
0
4 replies
are you saying they're not taking the blame for their own mistakes? come on
literally wrote 12 sentences just to vent about documentation just give me the entire manual</s
Fair point, but also it's worth acknowledging that repeatedly having to explain the same things due to unclear documentation can be a huge time sink and isn't entirely the fault of the individuals asking.
yeah, fair point, i'm just tired of explaining the same thing for the 10th time, tho