the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
do you think maybe you could give them a little more guidance on the documentation instead of just venting about it? i'm sure they're just trying to get their work done too.
replying in thread
Fair point, but also it's worth acknowledging that repeatedly having to explain the same things due to unclear documentation can be a huge time sink and isn't entirely the fault of the individuals asking.
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