the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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that's not fair to devs, most of us genuinely need help quickly, docs can be out of date or incomplete, cut us some slack and help us out.
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I totally get that, and I'm happy to help however I can. That said, it's also important for us to do our part and try to find the answers ourselves before asking for help. Docs may not be perfect, but often the information is there if we dig a little. What do you think?
If you can't take the 30 seconds to read the documentation before asking for help, I don't think I can take the time to spoon-feed you the answer. Read the pins.