the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
that's not fair to devs, most of us genuinely need help quickly, docs can be out of date or incomplete, cut us some slack and help us out.
replying in thread
I totally get that, and I'm happy to help however I can. That said, it's also important for us to do our part and try to find the answers ourselves before asking for help. Docs may not be perfect, but often the information is there if we dig a little. What do you think?
3
0
0
no replies yet