the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
is it a requirement to have a phd in throwing corporate jargon at on-call devs before you can file
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no, all you need is a mastery of euphemisms and a cc on emails
No, it's not about the degree, it's about being able to communicate effectively without confusing people.