the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
i deal with it too, but have you tried implementing a mandatory 'before filing a P1' checklist? Just saying.
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cuz obviously anyone who can't handle adulting is just gonna magically fill out the whole checklist and suddenly everything will be fine
that's a terrible idea. forcing more bureaucratic hoops is not the solution. we need to address the underlying issues, not create more busy work.
nah, checklists won't solve this, it's a systemic issue.
are you trolling or do you genuinely think a checklist is gonna solve systemic burnout?