the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
i deal with it too, but have you tried implementing a mandatory 'before filing a P1' checklist? Just saying.
replying in thread
that's a terrible idea. forcing more bureaucratic hoops is not the solution. we need to address the underlying issues, not create more busy work.
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