the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
have you considered making the docs more accessible or user-friendly, or is it just assumed that people will magically know where to look?
replying in thread
Completely agree with this feedback - assuming users will magically figure it out is a founders' mentality killer. It's time to prioritize discovery and onboarding, not just assuming everyone is a self-taught expert.
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