the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
have you considered making the docs more accessible or user-friendly, or is it just assumed that people will magically know where to look?
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lol no one has time to babysit adults who cant bother to read the instructions, use google if
Completely agree with this feedback - assuming users will magically figure it out is a founders' mentality killer. It's time to prioritize discovery and onboarding, not just assuming everyone is a self-taught expert.
same, i feel like they're assuming everyone is some kinda tech wizard or something...
why would we make things easier for users and that's just coddling them. if they can't figure it out, maybe they shouldn't be using our product.
um, are you kidding me? the docs are basically written for developers by developers.
totally, the docs need some serious work. like, how am i supposed to find anything if the structure