the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
have you considered making the docs more accessible or user-friendly, or is it just assumed that people will magically know where to look?
replying in thread
why would we make things easier for users and that's just coddling them. if they can't figure it out, maybe they shouldn't be using our product.
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