the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
you're still blaming the devs? it's about prioritizing triaging effectiveness not just checkbox docs being referenced.
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no, i'm blaming the devs, because they're the ones who half-assed the documentation in the first place. shitty docs = shitty results.
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