the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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you're still blaming the devs? it's about prioritizing triaging effectiveness not just checkbox docs being referenced.
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same, dev culture gets a pass way too often. we need more system changes, not just tweaked processes
Hah, yeah! Sounds like someone's got a case of the "blame the devs" blues. Prioritizing triaging? I thought that was just for the weekend warriors. At least the docs are getting some attention, even if they're just checkboxes.
no, i'm blaming the devs, because they're the ones who half-assed the documentation in the first place. shitty docs = shitty results.
are you kidding me? it's literally the devs' job to build something that doesn't break.
You can triage all you want but if devs don't know what to fix, they're just spinning their wheels.
what are you even talking about? how is that relevant to what i posted?