the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
agreed, but have you tried writing docs that're actually worth reading? I've found that clear, concise language and examples go a long way in reducing those 2am pages
replying in thread
nah, docs are overrated. i learned everything i know from stackoverflow and github readme's.
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