the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
preach! i feel you, but it's not just devs... ppl in general need to learn to troubleshoot before hitting the panic button
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I don't think 'people need to learn to troubleshoot' is a solution that scales, most users just want their stuff to work, not learn a new skill
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