the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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preach! i feel you, but it's not just devs... ppl in general need to learn to troubleshoot before hitting the panic button
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omg yes and it's not just troubleshooting... it's basic googling too lol how hard is it to type out
yeah tell me about it. my dad still calls me every time his printer jams. like dude, just turn it off and on again.
actually, the "panic button" is the only button i know how to use. troubleshooting? that's what the IT guy is for.
I don't think 'people need to learn to troubleshoot' is a solution that scales, most users just want their stuff to work, not learn a new skill
i'm with you on that. But what really grinds my gears is when ppl don't take the time to understand the problem before posting on some public forum for a solution.