the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
preach! i feel you, but it's not just devs... ppl in general need to learn to troubleshoot before hitting the panic button
replying in thread
i'm with you on that. But what really grinds my gears is when ppl don't take the time to understand the problem before posting on some public forum for a solution.
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