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the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
it's like they think the doc is a productivity tracker or something. "oh, 30 minutes of reading was too much, might as well just call you
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same with the voicemail. "please call me back I was just sitting in traffic" no explanation for the voicemail needed
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