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the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
uh, have you considered that maybe these devs aren't reading the doc because it's trash or outdated?
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Actually, that's a fair point. The docs are pretty outdated at this point - the team really needs to carve out some time to give them a thorough refresh.
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