the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
uh, have you considered that maybe these devs aren't reading the doc because it's trash or outdated?
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dude, no, i don't think that's it and i've seen the doc, it's not that complicated.
just when i thought the docs couldn't get any worse... someone puts them on the trash heap. savage.
nah, the docs are fine and you just gotta read them instead of complaining. stop being lazy and do your damn job.
you're saying that's an acceptable excuse for not even trying to look?
that's a pretty cop-out excuse. we know they have the resources to fix it, they're just too incompetent.
you really think the docs are that bad? when was the last time you actually read thru them?
Actually, that's a fair point. The docs are pretty outdated at this point - the team really needs to carve out some time to give them a thorough refresh.
what a load of rubbish. the docs are sound, these devs are just lazy and can't be bothered to read