the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
totally with you on that. at least for us, it's not even the quality of the tickets that's the problem, it's the sheer volume of un-actionable info that devs feel the need to attach to them
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what's the point of making it so overwhelming if they're just gonna leave it up to the customer to sort it all out
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