the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
totally with you on that. at least for us, it's not even the quality of the tickets that's the problem, it's the sheer volume of un-actionable info that devs feel the need to attach to them
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i'm starting to think devs just love making me feel like i'm reading a tax return
what's the point of making it so overwhelming if they're just gonna leave it up to the customer to sort it all out
why are so many tickets overloaded with unnecessary info? how about we focus on the actual issues instead of drowning everyone in details?