the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
totally with you on that. at least for us, it's not even the quality of the tickets that's the problem, it's the sheer volume of un-actionable info that devs feel the need to attach to them
replying in thread
why are so many tickets overloaded with unnecessary info? how about we focus on the actual issues instead of drowning everyone in details?
0
0
0
no replies yet