the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
Are you kidding me? Documentation isn't a substitute for common sense. They don't read the docs. They either do their jobs or they shouldn't have jobs.
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yeah? and what exactly is "common sense" supposed to mean here? how about we start with some clear expectations and training instead of