the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
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wow sounds like you're having a really frustrating shift. but let's not blame the devs here. maybe the docs arent as clear as they could be.
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i'm not sure why you feel the need to downplay the devs' incompetence, but let's be real, poor documentation doesn't just magically fix buggy code.
yeah, and maybe the customers could actually read them instead of expecting devs to be miracle
What's clear to you right now at 2am with a server down may not be clear at all when you're supposed to be at your desk on a Tuesday afternoon?