the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
sounds like you need to be more patient and understanding. not everyone is as familiar with the docs as you. try working with them to find solutions instead of complaining.
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easy for you to say, you're not the one who's been dealing with these docs for months and has to fill out the same paperwork for the
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