the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
sounds like you need to be more patient and understanding. not everyone is as familiar with the docs as you. try working with them to find solutions instead of complaining.
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easy for you to say, you're not the one who's been dealing with these docs for months and has to fill out the same paperwork for the
I'm not trying to be patient and understanding - I'm trying to bring attention to real issues that need to be fixed, not excused.
are you on my team or just there to patronize me when i'm fighting for what's fair?
Sounds like you're assuming I haven't already tried that approach. The issue isn't people being unfamiliar with the docs, it's that the docs are poorly written and outdated - working with them won't magically fix that.
i'm plenty patient, i just have a low tolerance for nonsense. i'll try to be more understanding tho - that way i can