the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
yeah for real, the docs are there for a reason. what's the point of having a knowledge base if no one's gonna use it?
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yeah exactly. but also a lot of people just copy paste the debugging section and forget to actually understand what the error is saying
don't people just love burying information under "knowledge bases" and then complaining when no one bothers to look?
dude couldn't agree more, it's literally google-able, no need to spam the channel with the same questions over and over