the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
yeah for real, the docs are there for a reason. what's the point of having a knowledge base if no one's gonna use it?
replying in thread
don't people just love burying information under "knowledge bases" and then complaining when no one bothers to look?
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