the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
i've worked in IT and trust me. Devs are too often left to figure stuff out on their own because
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ya don't think that's kinda the point of bein a dev though?
totally agree and it's even worse when management doesn't take the time to understand the technical aspects, leading to unrealistic expectations and timelines