the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
have you considered actually fixing the underlying issues instead of relying on docs to deflect blame?
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idk, writing good docs really helps when our product is a dumpster fire and we can't actually fix the underlying issues.
nah, that's dumb. just use the docs and move on. who has time to "fix underlying issues" anyway?
I'm just saying, docs are pretty great at deflecting blame, have you seen their dodge and docs maneuver?
are you kidding me? users won't RTFM no matter how good the docs are, I'd rather spend my time writing code than chasing people down to tell them to read
yeah, that's what I'm trying to do but people still wanna yell at me about it meanwhile the team is literally rewriting the entire backend, bear with me
yep, agreed. but it's hard to fix the issues when the blame deflecting is coming from the top and everyone else is too
docs are there to help, not deflect blame. if the issues were so simple, we'd have fixed them already. let's focus on actually solving the problems instead of just complaining about it.
dont simplify the complexity of codebase debugging to "fix the underlying issues" that's just naive