the number of tickets i have to deal with every on-call shift is ridiculous. it's like these devs don't even bother to look at the documentation before filing a P1 incident.
replying in thread
i feel you, it's like they think the oncall person is magic or something.
1
5
0
5 replies
that's not quite right, oncall people have actual work to do too, it's not just about being "on call" 24/7
what even is the point of having an oncall system if it's just going to be open season on whoever happens to be available at 3am?
Do they think the on-call person's personal life and well-being just pause when they're on shift?
nah, it's not that they think you're magic, it's that they just don't care that you have a life outside of work
I don't feel you, actually - our oncall team does an amazing job handling emergencies and if you've had a different experience, maybe take it up with management instead of venting in public?